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SproutAceve · v3.22.0
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People & ethics

Trust is the product.

Sprout shapes software used to estimate work, manage projects and keep businesses moving. Every decision should strengthen the user's trust — not quietly spend it.

Our vision

Aceve builds the most trusted software in construction and skilled trades — calm, honest tools made for people who understand the job, amplified by AI that works like a reliable colleague.

The Sprout Pact

We back the people who build things. Our software respects their time, their data and their judgement. It helps without manipulating, explains without obscuring and never tries to be cleverer than the people using it.

The five principles

The strategic layer guiding every product decision.

The five principles illustrated as green columns

Each principle expands to show: what we believe, what this means in practice, and what we will not do.

How the principles show up in products

These eight commitments turn our principles into decisions designers, developers and product teams can apply and review.

Honest defaults

Make sure UI defaults predict the user's likely choice — not the choice that benefits Aceve.

Honest by default
No dark patterns

Never use UI patterns to manipulate decisions or hide consequences.

Trust is the product
Reversible actions

Make it easy to undo, revert and change direction without penalty.

Calm software for busy hands
Privacy by default

Minimise collection, limit sharing and keep data handling transparent.

Trust is the product
Accessible by default

Build for broad ability, language and environment from the start.

Calm software for busy hands
Respect the user's time

Reduce friction, clarify next steps and avoid unnecessary decisions.

Calm software for busy hands
Transparent and accountable AI

Explain AI-driven results, show sources and keep human review available.

AI as the extra apprentice
Local by default

Support local language, compliance and specialist workflows by default.

One craft, many tools

Honest defaults

Defaults should predict the user's likely choice — not the choice that benefits Aceve.

Why it matters. Defaults strongly influence decisions and are often accepted without review.
DO
Default to the safest expected option.
Explain consequences in plain language.
Make the honest path the easiest path.
DON'T
Preselect marketing consent or paid upgrades.
Hide costs, limitations or consequences.
Use confusing labels to steer decisions.
Red flag. If a checkbox is preselected, it must be the option the user already had.

Our commitment to every user

▲We will not trade reliability for novelty.
▲We will tell you when you are working with AI and let you decide.
▲Your data is yours, and we will protect it.
▲We will speak your language, respect local rules and answer when you need us.
▲When things change, we will help you understand what changed and always leave you a way back.

Before we release

Use this check before design handoff, development completion and release. A failed item requires an owner and a documented decision.

Choice & control
Accessibility
Privacy & data
Localisation
AI transparency
Need help? Request an ethics review

How we measure trust

Trust is a feeling; these are its instruments.

ReliabilityUptime, error rate and successful recovery.
Task successWhether users complete core work correctly.
Time-to-valueHow quickly users reach their first meaningful outcome.
Trust and satisfactionCSAT, NPS and qualitative confidence signals.
Support loadWhere product confusion creates avoidable contact.
Responsible AI adoptionSustained, voluntary user — not forced — activation.
AccessibilityIssues found, remediated and prevented.
Local fitSuccess and satisfaction by market and language.
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Sprout · Aceve Design System · v3.22.0
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